Problems with wi-fi | FAQ (Frequently Asked Questions)

What you need to know

You could log into the eduroam or HFU Open wi-fi without any problems until now and now you get an error message?

Prerequisites:

- You are in the wi-fi area of Furtwangen University.
- You have a valid HFU account.

Check if you can log in to other services, e.g. FELIX or Webmail.
- If not, there is a problem with your HFU account. In this case, write a ticket to the service desk: servicedesk.hs-furtwangen.de.
If you are able to log in to other services (FELIX or Webmail) but receive an error message when using wi-fi, proceed as follows:
- Please change your password at:
  https://pwreset.hs-furtwangen.de
- It's best if you take this opportunity to enter a private email address. Then you can reset your password yourself if you forget it.
- With the password change, the wi-fi and VPN should work again as usual.
If you still can't get into the wi-fi after resetting your password or you have problems with resetting the password, write a ticket in the service desk: servicedesk.hs-furtwangen.de with a description of the error message and a screenshot.

IMZ

Contact us at the following number 07723 920 9585 or log a support request under "Sonstige Dienste und Anfragen" at servicedesk.hs-furtwangen.de.