Changing your password


What you need to know

If you want to change your HFU account password for security reasons, you can do so via the HFU service, "Change Password":
External link opens in a new

You can also use this service if you have forgotten your password.

What you have to do

    • The service is opened in the browser.

  1. Click on the green "Change password" button.

    • The "Login to change password" page appears.

  2. Enter your user name and your current password and click the "Log in" button.

    • The "Assign new password" page is displayed.

    • Verify your input by checking "Display" and the password will be displayed in plain text.

  3. Please follow the rules for creating a new password, then enter your current password and the new one (twice).

    • If you do not follow the set rules, you will receive an error message.

  4. Please ensure you enter an alternative (private) email address and confirm the process by clicking the "Update account" button.

    • If you forget your password, you can only reset it yourself, if you enter a private email address.

    • The confirmation message, "Your password has been successfully changed", is displayed.

    • In case of difficulties or questions, please contact the IT staff via the Service Desk.

Problems or questions?


Contact us at the following number 07723 920 9585 or log a support request under "Sonstige Dienste und Anfragen" at