FELIX cannot be accessed


What you need to know

FELIX is the central learning platform of HFU.

FELIX is a web application and runs in the browser. In order for FELIX to function properly, a working internet connection must be established, an up-to-date browser must be used and Javascript must be allowed.

FELIX cannot be accessed?

What you have to do

  1. Check on HFU's own outage information (e.g. https://twitter.com/hfu_imz_info/) to see if there is a central outage.

  2. Check whether other internet pages are accessible. If not, there is a local malfunction.

  3. Check whether other HFU websites are accessible. If not, there may be a central fault in the HFU network (or on the way to the network).

  4. Check whether servicedesk.hs-furtwangen.de is reachable. If so, write a ticket to "FELIX" and report the outage to us.

Problems or questions?


Contact us at the following number 07723 920 9585 or log a support request under "Sonstige Dienste und Anfragen" at servicedesk.hs-furtwangen.de.