Reset password

HFUACCOUNT 30-050

Security updates are required

Due to a critical security issue with the Microsoft Authenticator app, which is often used for two-factor authentication, we ask that you (if it hasn’t already happened automatically) update the app as soon as possible using the standard update features in the app stores (iOS / Android). On Android, version 6.2605.2973 and later resolves the issue; on iOS, the update is available starting with version 6.8.47. If you have enabled automatic app updates for your mobile operating system, you will receive the update automatically.

What you need to know

You can use these instructions if you have already set up your HFU account and two-factor authentication correctly and have subsequently forgotten your password.

What you have to do

  1. Before you get started, log out of all HFU services and start the login process again.

    • You will be taken to the login screen. Enter your HFU login name here.

    • Click on “Forgot password”, see Figure 1.1.

    • If you go directly to the service overview (without logging in), you are still logged in to start.hs-furtwangen.de. Log out here (top right) and delete the browser cookies.

    • The following dialog box appears (see Figure 1.2).

    • 1.1
      Enlarge image
      Click on Forgot password

      Forgot password

    • 1.2
      Enlarge image
      Reactivate account

      Enter the characters in the illustration

  2. You will now receive a code in your two-factor authentication method (e.g. in the Authenticator app). Now enter this code in the line provided (see Figure 2.1).

    • Please note the  HFU Password Guidelines. 

    • 2.1
      Enlarge image
      Enter the code you received

      Enter verification code

  3. Now enter a new password in the lines “Enter new password” and “Confirm new password”.

    • Now click on “Finish”.

  4. You will now receive confirmation that your password has been reset (see Figure 4.1).

    • 3.1
      Enlarge image
      The message appears

      The password has been successfully reset

Problems or questions?