HFU Account login problems

What you have to do

1. Don't have login credentials?

   • If you are a student, please read the information in the “Internal link opens in the same window:HFU account for students” helpcard  (HFUACCOUNT 10-020)

     HFU employees, please read the “Internal link opens in the same window:HFU account for employees / professors / lecturers”  helpcard  (HFUACCOUNT 10-010).

2. Where would you like to log in? Is the URL for the login page correct?

   • It is possible that the current website is not part of HFU's digital services, or that the link is outdated − please make sure you can log in with your HFU account.

3. Please check your username.

   • In fact, typos are one of the most common reasons why a login doesn't work.

   • Examples of usernames:

     Students: xyz12345@stud.hs-furtwangen.de

     Employees: xyz1234@hs-furtwangen.de

4. Check the password you have set.

   By “password you have set” we mean: After logging in for the first time using your HFU account and the initial password, you will set your own password.

   • If possible, copy and paste the password into the input field, making sure to include any spaces!

   • If you usually save passwords in your browser, please check the password saved for your HFU account.

   • If you have forgotten your password and already have two-factor authentication set up, you can reset your password yourself. To do so, please follow the instructions in the “Internal link opens in the same window:Reset password” helpcard  (HFUACCOUNT 30-050).

5. Authentication is not working (anymore).

   • Have you lost or replaced the device you use for authentication (usually a smartphone)? If you don’t have a secondary device and your old device is broken, stolen, or simply no longer available for verification, you’ll need to have your account reactivated by IT Support. To do this, you must verify your identity so that the support staff can activate your account. This is only possible with a valid ID card, passport, or driver’s license − please use the IT Online Consultation Hours for this purpose (see “Support request” at the very bottom).

   • Tip: As a precaution, set up a second device after completing the initial setup to secure the authentication process!

     To do this, follow the “Internal link opens in the same window:Add an additional factor” helpcard (HFUACCOUNT 20-030) to set up authentication with an additional device.

6. Do you lack the necessary authorisation to access this?

   • Some services are restricted to specific user groups − please make sure you are authorised to log in, and contact IT Support if necessary (see Support request).

   • Note for students: If you have been de-registered for a long time, please check whether your HFU account has already been deleted. (You should have been notified of the deletion via email beforehand.)

7. I'm still getting an error message after logging in and successfully authenticating − why is that?

   • If you refresh the page and are still logged in, it just means that the login process timed out, so you can ignore this message.

   • If you were unable to log in, please take a screenshot of the error message and submit a ticket through the ticket system (see Support request).

8. You are being asked to re-authenticate more often than usual.

   • Check your browser settings: If you have set your browser to automatically delete cookies when you close it, in addition to your browsing history, this is the cause of the problem. This is because successful authentication is stored in a session cookie, which is automatically deleted every time you close the browser, thereby ending your current session.

9. Support request

   In any other case, that is, if you’re stuck or can’t resolve the issue on your own, please submit your problem via the ticket system using the blue button at the bottom of the page, or join the External link opens in a new window:IT online consultation hours directly (Hours: Mon–Thu, 2.00 - 4.00pm)*.

   *If you are unable to log in to Zoom via your HFU account, click the link “External link opens in a new window:Join meeting as an observer”!

Problems or questions?