

FAQ
Frequently Asked Questions
We try very hard to guide you with our helpcards through the sometimes deep jungle of the various systems. Sometimes, though, problems still come up or you have questions that you need answered.
The FAQs try to answer as many of these questions as possible.
You can also use the search function above to search for something in the FAQs.
- Department IMZ
- Phone number 07723 920 9585
- Service desk Log a ticket
- Platform link imz.hs-furtwangen.de
FAQs available
5 - User account
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FAQ-ACCOUNT-1001
Changing your password (administrative staff)
How to change the administrative staff OWA password.
10 - Network
20 - alfaview
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FAQ-AVIEW-1000
Online event in alfaview cannot be held or continued
An online lecture is interrupted. It is not possible to resume with the tool.
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FAQ-AVIEW-1010
alfaview client does not start
The alfaview client does not start when I select a room via rooms.hs-furtwangen.de
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FAQ-AVIEW-1020
High processor load on the Mac
Settings to reduce high processor load on the Mac
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FAQ-AVIEW-1030
Audio problems during an online lecture
What can you do if you have problems with the sound?
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FAQ-AVIEW-1035
Problems with echo and noise (participation without headset)
How to enable echo and noise cancellation
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FAQ-AVIEW-1040
Problems with audio and / or microphone (Windows)
You have problems with your audio and / or microphone and cannot hear or are not heard.
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FAQ-AVIEW-1045
Problems with audio and / or microphone (macOS)
You have problems with your audio and / or microphone and cannot hear or be heard.
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FAQ-AVIEW-1050
Disconnections and instability
Information and possible solutions for moderators in case of disconnections
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FAQ-AVIEW-1060
Screen sharing problems (Windows)
How to split the screen in Windows
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FAQ-AVIEW-1065
Screen sharing problems (macOS)
How you can split the screen under macOS
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FAQ-AVIEW-1070
Problems with webcam sharing (Windows)
Problems with webcam sharing in alfaview
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FAQ-AVIEW-1075
Problems with webcam sharing (macOS)
Probleme mit Webcamfreigabe in alfaview
50 - FELIX
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FAQ-FELIX-1000
FELIX cannot be accessed
When I type felix.hs-furtwangen.de in the browser, an error message appears
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FAQ-FELIX-1020
(Un)subscribe to course elements in FELIX
Manage notifications / subscriptions in FELIX
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FAQ-FELIX-1030
Task - Extend deadline for submission
The deadline for the submission should be extended.
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FAQ-FELIX-1031
(Group) task - change task (delete, edit, add)
(Group) task - change task (delete, edit, add)
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FAQ-FELIX-1032
(Group) task - the task is finished, but files are missing
The task is finished, but files are missing
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FAQ-FELIX-1033
(Group) task - a participant / group has submitted the wrong file
A participant has submitted the wrong file
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FAQ-FELIX-1034
(Group) task course element - change feedback file after submission
Wrong feedback file selected
70 - Media portal
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FAQ-MEPO-1010
Video does not appear
Video does not appear after upload
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FAQ-MEPO-1020
Video course element, embed code and link list - when do I use what?
Video course element, embed code and link list - when do I use what?
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FAQ-MEPO-1030
How is the player controlled in the media portal?
Control of the player in the media portal
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FAQ-MEPO-1040
How do I share my video - a decision-making guide
How do I set publication and media permissions for my video - a decision-making guide
80 - Online exams - information for examiners
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FAQ-EPRUEFUNG-2000
Audio/microphone problems in an online exam
You have problems with your audio/microphone before or during an online exam
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FAQ-EPRUEFUNG-2005
Extending enrolment period
Reopen enrolment
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FAQ-EPRUEFUNG-2010
eKlausur@home - your internet connection breaks down
While I am conducting an eKlausur@home, I lose my internet connection.
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FAQ-EPRUEFUNG-2020
eKlausur@home - your students' internet connection breaks down
Your students' internet connection breaks down during an eKlausur@home.
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FAQ-EPRUEFUNG-2030
eKlausur@home - extending test period
Technical problems require individual extension of the test period.
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FAQ-EPRUEFUNG-2035
eKlausur@home - setting compensation for disadvantage before start of test
Compensation for disadvantage requires individual extension of the test period.
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FAQ-EPRUEFUNG-2040
eKlausur@home - test ended prematurely by mistake
An examinee has finished his/her exam too early, although he/she was not yet finished.
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FAQ-EPRUEFUNG-2050
eKlausur@home - the exam time has expired, but tests are not finished
The exam time has ended, but some students have not finished their tests.
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FAQ-EPRUEFUNG-2060
eKlausur@home - exclude participants
How do you prevent individuals from taking an exam in FELIX?
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FAQ-EPRUEFUNG-2200
Take-Home-Exam - extending submission time
One of your students needs an extension on their deadline.
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FAQ-EPRUEFUNG-2250
Take-Home-Exam - the exam is finished, but some files are missing
The exam is finished, but not all submission folders have files in them.
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FAQ-EPRUEFUNG-2260
Take-Home-Exam - a student has submitted the wrong file
Take-Home-Exam - a student has submitted the wrong file - what now?
90 - Online exams - information for students
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FAQ-EPRUEFUNG-1000
Audio/microphone problems in an online exam
You have problems with your audio/microphone before or during an online exam.
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FAQ-EPRUEFUNG-1010
eKlausur@home - my internet connection is unstable
While I am taking part in an eCourse@home, the internet connection breaks down.
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FAQ-EPRUEFUNG-1020
eKlausur@home - I ended my test too early
I ended my exam although I wasn't yet finished.
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FAQ-EPRUEFUNG-1030
eKlausur@home - I forgot to click on "End test" and the exam time has expired
The exam time has expired and I forgot to click on "End test.
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FAQ-EPRUEFUNG-1050
Take-home exam - submitting my file
I would like to submit my take-home exam.
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FAQ-EPRUEFUNG-1060
Take-home exam - my internet connection breaks down
I want to submit my take-home exam and my internet is not available.
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FAQ-EPRUEFUNG-1070
Take-Home-Exam - wrong file uploaded / submitted
I uploaded the wrong file - what can I do?